Advanced Systems Administration Specialist responsible for providing technical support for classified computers, peripherals, and associated applications, troubleshooting Windows and Linux systems, managing incidents via ServiceNow, and maintaining server and network infrastructure.
Combined Salary Range USD $101,357.00 - USD $109,672.00 /Yr.
- Provide technical support for classified computers, peripherals, and associated applications.
- Troubleshoot and resolve Windows operating system, software, hardware, and connectivity issues.
- Use ServiceNow to document, track, prioritize, and update incidents and service requests.
- Support incident management activities, including initial assessment, escalation, resolution, and closure.
- Communicate incident status and resolution steps to users and technical stakeholders.
- Bachelor's degree in Computer Science or related field
- Master's degree in Computer Science or related field
