- Hyderabad
- Entry
- 3–5 years
Support Analyst responsible for monitoring, triaging, and resolving production incidents within defined timelines.
Responsibilities
- Monitor and triage production incidents, escalating complex issues as necessary
- Respond to alerts and document issues within defined service level agreements
- Maintain accurate ticketing and documentation of support activities
- Participate in knowledge sharing and process improvement initiatives
- Coordinate with Release Management team to ensure release templates are updated in alignment with infrastructure changes
Requirements
- Bachelor's degree in computer science, Information Technology, or related field