- Remote, Colombia
- Remote
- Full-time
- COP 3M–COP 3M per month
- 3+ years
Provide clear, prompt, detailed, empathetic, and customer‑oriented support to consumers via email, live chat, and phone, troubleshoot issues, and advocate for customers within Sezzle.
Compensation
Salary: $3.000.000 COP monthly Performance bonus of 15%-25% of the monthly salary
Responsibilities
- Provide clear, prompt, detailed, empathetic, and customer‑oriented support to consumers
- Showcase passion and connection with the product
- Assist customers to resolve basic to complex inquiries via email, live chat, and phone call
- Build a network of support and trust with the customer support team
- Work with customers to understand how they use Sezzle services and provide feedback to Product and Development teams
Requirements
- Bachelor’s degree or an equivalent combination of education and experience
- Nice to have: third language
- Nice to have: Zendesk
- Nice to have: LiveAgent
- Nice to have: Jira