Voice and Data Engineer
John Staurulakis (jsitel.com) · Posted Nov 9, 2026
- Remote
- Remote
- Full-time
- $40K–$65K per year
- 1+ years
Voice and Data Engineer responsible for troubleshooting, analyzing, and deploying voice infrastructure to ensure optimal service for partners.
Compensation
$40,000 - $65,000 / year
Responsibilities
- Provide escalated Tier-2 technical support on voice networks.
- Perform voice network configurations and changes of various voice equipment to enhance performance.
- Process and monitor the ticketing queue ensuring that all customer support requests are handled in a quick, thorough, and efficient manner.
- Provide support for the company’s voice network technologies, including PBX, Call Center/ UCCX, Voice over IP technology, QOS, Unity/voicemail, long distance and local carrier selection and compliance with international standards and procedures.
- Process and follow-up on porting activity for Local DID, International DID and Toll-Free orders.
Requirements
- Associate or bachelor's degree in a related field