Answer incoming calls within 3 rings and direct calls throughout the resort, providing courteous guest service and accurate information about resort amenities and local area.
Compensation
$15.00
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$15.00
Responsibilities
Answer incoming calls within 3 rings and direct calls throughout the resort providing courteous guest service, using guest name and responding promptly to guest questions, complaints or requests.
Dispatch all guest calls through radios or devices to the appropriate departments.
Become fully familiar with the resort's outlets and services available to the guests and be able to provide accurate information on guest services at all times.
Obtain updated information daily on resort events and be able to accurately answer inquiries about these events.
Understand how to operate accurately the resort telephone system SMS system to provide maximum courteous and efficient telephone service to all customers.
Night Auditor responsible for balancing daily hotel transactions, managing guest accounts, and ensuring smooth front office operations during overnight shifts.
Responsibilities
Reconcile hotel paperwork and balance daily transactions
Post room charges and taxes to guest accounts
Verify all account postings and balances
Run preliminary reports
Settle guest accounts and manage discounts
Requirements
High School Diploma or GED
Nice to have: Additional language proficiency (Spanish, French, German)
Record, process, and analyze the days closing figures. Complete all required reports and ensure that the days credit transactions are all in balance. Attend to guests needs, including but not limited to, registration, checkout, cashiering, and making guest wake up calls.
Responsibilities
Acts as the MOD during the night-time hours.
Greets and welcomes guests upon arrival. Performs guest registration and check out procedures.
Accept payment for guests accounts both at the time of registration and at checkout.
Maintain a house bank and make a deposit and accurate reports of receipts daily. Cash checks and exchange currency for guests.
Accurately handle cash transactions and balance a cash drawer to the given amount.
Requirements
High school or equivalent
Nice to have: Experience in hospitality industry
Nice to have: Experience in front desk or customer service
The Telecommunications Administrator is responsible for the administration, configuration, and maintenance of all telecommunications systems supporting Howard University Hospital.
Compensation
Compensation Range: $79,200 - $88,000
Responsibilities
Manage and maintain the hospital’s telecommunications systems, including VoIP, PBX, voicemail, call recording, and call center applications.
Configure and optimize SIP trunks, call routing, dial plans, and extensions to meet departmental needs.
Monitor system performance, perform diagnostics, and resolve issues to ensure maximum uptime and call quality.
Apply firmware updates, patches, and backups in accordance with change management procedures.
Serve as the primary liaison with telecommunications vendors and service providers for installation, troubleshooting, upgrades, and service-level compliance.
Requirements
Bachelor’s degree in Telecommunications, Information Technology, Computer Science, or a related field
Nice to have: Cisco CCNA Collaboration or Voice
Nice to have: Avaya Certified Implementation Specialist
Voice and Data Engineer responsible for troubleshooting, analyzing, and deploying voice infrastructure to ensure optimal service for partners.
Compensation
$40,000 - $65,000 / year
Responsibilities
Provide escalated Tier-2 technical support on voice networks.
Perform voice network configurations and changes of various voice equipment to enhance performance.
Process and monitor the ticketing queue ensuring that all customer support requests are handled in a quick, thorough, and efficient manner.
Provide support for the company’s voice network technologies, including PBX, Call Center/ UCCX, Voice over IP technology, QOS, Unity/voicemail, long distance and local carrier selection and compliance with international standards and procedures.
Process and follow-up on porting activity for Local DID, International DID and Toll-Free orders.
Telephone OperatorNewPyramid Global Hospitality · Palm Coast, US
Night AuditorNewThe National Hotel · Miami Beach, US
Telecom OperatorNewArdent Health Services · Amarillo, US