- Waterford, Munster, Ireland
- 5+ years
Lead and mentor a service desk team, manage support tickets, coordinate with clients and vendors, and ensure customer satisfaction.
Responsibilities
- Mentor and train Level 1 and Level 2 engineers and new staff members
- Coordinate with clients and 3rd party vendors
- Manage the incoming support tickets
- Delegate support tickets for the team using metrics and reports
- Troubleshoot support issues and escalations
Requirements
- College Degree (Three‑year college or technical school) in IT or related technical field