Senior MSP Technical Operations Engineer
Kore RPO · Posted Oct 13, 2026
- Remote, Philippines
- Remote
- Contract · Senior
- 5+ years
Senior MSP Technical Operations Engineer
Responsibilities
- Learn and understand Practice IT’s existing technical environment, workflows, systems, tools, and service delivery processes.
- Assess current IT operations and identify inefficiencies, process gaps, technical risks, and single points of failure.
- Document technical workflows, procedures, configurations, and operational knowledge.
- Create, standardize, and maintain detailed SOPs, runbooks, and technical documentation.
- Identify opportunities to improve service delivery, technical support, escalation processes, and operational consistency.
Requirements
- Nice to have: leading or mentoring MSP teams
- Nice to have: designing or improving MSP service delivery
- Nice to have: automation
- Nice to have: workflow optimization
- Nice to have: technical standards