Manages customer relationships and provides technical and service support by communicating responsively, resolving issues promptly, and delivering an exceptional customer experience.
Responsibilities
Manage assigned customer accounts with minimal supervision.
Serve as the primary point of contact for post-shipment inquiries, coordinating warranty claims, service requests, and issue resolutions.
Conduct follow-up outreach to confirm issue resolution and customer satisfaction.
Respond promptly and effectively to post-delivery questions and concerns.
Maintain strong customer relationships and proactively identify future needs.
Requirements
Associate’s degree or higher in related field
High school diploma, general education degree or equivalent
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