Exostar is seeking a Customer Success Manager to help small and medium-sized businesses adopt and realize ongoing value from Exostar Managed on Microsoft 365 and CMMC Ready Suite solutions. You will manage a portfolio of SMB customers, helping defense suppliers build secure collaboration into everyday work and progress toward CMMC readiness.
Locations (19)
Herndon, Virginia, United States
Cincinnati, Ohio, United States
North Carolina, United States
Georgia, United States
Texas, United States
New Jersey, United States
Show all 19 locations
Pennsylvania, United States
Illinois, United States
District of Columbia, United States
Maryland, United States
Ohio, United States
Florida, United States
South Carolina, United States
Colorado, United States
Indiana, United States
Massachusetts, United States
Nevada, United States
Washington, United States
California, United States
Compensation
The annual base salary range for this position is $100,000k - $115,000k/yr; plus, eligibility for variable commission compensation, however, the final compensation will be determined based on factors including experience, skills, qualifications, and location.
Responsibilities
Manage an assigned portfolio of SMB customers, using account health, lifecycle stage, and business needs to prioritize outreach and engagement.
Coordinate the transition from Sales through onboarding and ongoing adoption.
Establish success plans with clear customer outcomes, owners, milestones, and timelines.
Help customers reach initial value by coordinating account activation, administrator enablement, user adoption, and their first secure collaboration workflows with onboarding and technical teams.
Deliver practical product education through customer sessions, office hours, webinars, and reusable guidance.
Requirements
Nice to have: Aerospace and defense supplier support