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Deskside Support Technician

Pomeroy · Posted Nov 12, 2026

Chambersburg, Pennsylvania, United States
On-site
Full-time · Associate
1–3 years

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Provide phone and in-person technical support for users, addressing issues related to email, computer operating systems, desktop applications, and other deployed or developed applications.

Responsibilities

Provide phone and in-person technical support for users
Serve as the first point of contact for IT support requests
Troubleshoot and resolve hardware, software, and peripheral issues in a hybrid work environment
Document support requests and resolutions using an IT Service Management (ITSM) solution such as ServiceNow
Install, configure, and troubleshoot Microsoft operating systems, Office 365 applications, Microsoft Teams, and client-specific software

Requirements

High School Diploma or equivalent
Nice to have: Audio/Visual (A/V) experience

Skills

Troubleshooting laptops Troubleshooting desktops Troubleshooting printers Microsoft Office applications Active Directory Windows 10

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