- 3+ years
Responsibilities
- Serve as the first point of contact for employees and hospital-based users seeking technical assistance by phone or email.
- Perform remote troubleshooting through diagnostic techniques and investigative questions.
- Provision devices and user accounts in accordance with established IT procedures.
- Determine the best solution based on the issue and customer needs.
- Walk the customer through the problem-solving process.
Requirements
- Associate degree in IT, Computer Science, or equivalent relevant experience.
- Nice to have: A+ certification
- Nice to have: Network+ certification
- Nice to have: CCNA
- Nice to have: MCSA