Provide Level 1 technical support to users via phone, email, or chat, including troubleshooting hardware and software, resetting passwords, and escalating issues.
Compensation
$37,440 per year
Responsibilities
Provide general IT end‑user support
Utilize excellent customer service skills
Interact via telephone, e‑mail, chat, and one‑on‑one with customers to diagnose technical issues
Provide first‑level support including resetting passwords and troubleshooting hardware and software
Escalate unresolved issues to the next level of support
Provide Level 1 technical support to users via phone, email, or chat, troubleshooting hardware and software issues and ensuring proper ticket documentation.
Compensation
$37,440 per year
Responsibilities
Provide general IT end‑user support
Utilize excellent customer service skills and exceed customers’ expectations
Interact via telephone, e‑mail, chat, and one‑on‑one with customers to identify and diagnose technical issues
Provide first‑level support including resetting passwords, troubleshooting hardware remotely, troubleshooting software, and answering how‑to questions
Escalate unresolved issues to the next level of support with strong supporting documentation
Provides primary support services to internal users by troubleshooting, diagnosing and resolving user issues and work requests in accordance with service level agreements.
Responsibilities
Utilizes IS project management methodology and best practices to improve individual and organizational effectiveness, and outcomes.
Responsible for training/mentoring junior staff.
Maintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals.
Documents, maintains, upgrades or replaces hardware and software systems.
Provides high-quality, consistent end user support services for all employees within FMOLHS in person, via telephone, or through remote software.
Responsible for installing, maintaining, and securing the company's technology infrastructure, including servers, endpoints, network, user accounts, and cloud services.
Responsibilities
Administer user identities, groups and access in Microsoft Entra ID, Active Directory and Microsoft 365
Grant and review system access based on approved security roles
Install, configure, monitor and maintain Windows servers, virtual machines and supporting infrastructure
Manage patching and updates for servers (WSUS) and endpoints (NinjaOne)
Deploy, configure and support desktops, laptops, printers, mobile devices and peripherals
Requirements
Bachelor's degree in Information Technology, Computer Science or a related field
Nice to have: Healthcare or health plan experience
The ITAD/Computer Technician is responsible for testing, configuring, troubleshooting, and repairing laptops and other electronic equipment as required, and performing inventory control including Approved Certified Data Destruction (CDD).
Responsibilities
Perform data sanitization and factory resets
Serialization of IT assets
Test, analyze, diagnose, and repair all existing and incoming laptops, printers, and other electronic devices parts/components
Change RAM (install physical component)
Change out hardware for the devices (physical component)
Requirements
Preference is a computer programming diploma or degree (or something IT/electronic focused)
Provide Tier 1 and Tier 2 IT support across all office locations, including Microsoft 365, end-user devices, and core business systems, while administering user accounts, troubleshooting hardware and software, and supporting internal business systems.
Locations (2)
Ottawa, Ontario, Canada
Quebec, Canada
Compensation
Salary Range: $55,000-$65,000 annually, plus a comprehensive benefits and total rewards package.
Responsibilities
Provide Tier 1 and Tier 2 IT support across all office locations, including Microsoft 365, end-user devices, and core business systems.
Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and other IT equipment.
Support employee onboarding, offboarding, and role changes by provisioning user accounts, managing system access, and preparing equipment.
Administer user accounts, permissions, and security settings across business applications and network resources.
Monitor, maintain, and troubleshoot hardware, software, network, and system performance to ensure reliable operations.
This position acts as the primary point of contact for POET bioprocessing facility team members’ information technology needs in an assigned geographic region, providing onsite and remote IT support.
Responsibilities
Troubleshoot and repair computer software and hardware such as desktops, laptops, telephones, printers, mobile tablets, video surveillance systems and video conferencing equipment.
Manage internal requests for IT support issues or enhancements by prioritizing issues, communicating status to affected parties, and updating Help Desk trouble tickets.
Requisition, inventory, configure, install, maintain, repair, upgrade secure and dispose of team member personal computing devices.
Interacting with technical support team members from external organizations to troubleshoot and repair hardware, software and telecommunications systems.
Escalate server, network, compatibility and design issues to the appropriate team member.
Requirements
Information Technology degree in a technical field
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