Delivery Manager
deloitte · Posted Nov 7, 2026
- Hyderabad, Telangana, India
- 6–10 years
Responsibilities
- Provide Tier 1 phone and chat support to Mid Market customers on Mid Market Core workflows
- Demonstrate comprehensive understanding of QuickBooks Online (Plus/Advanced) and related workflows
- Diagnose customer issues using structured, hypothesis-driven approach
- Document interactions thoroughly in Salesforce
- Manage an active case queue with proactive follow-ups and timely closure
Requirements
- Bachelor's degree in Accounting, Finance, Commerce, Business or related field
- Nice to have: C1/C2 English
- Nice to have: ERP experience
- Nice to have: CRM experience
- Nice to have: SaaS platform solutions