Systems Analyst – Production Readiness
Prometric · Posted Nov 11, 2026
- Dundalk, Louth, Ireland
- On-site
- Full-time · Mid
The role is responsible for monitoring production environments, investigating and resolving incidents, supporting examination delivery and result processing, and coordinating escalation to specialist technical teams where required.
Responsibilities
- Monitor business-critical production systems and services using enterprise monitoring and observability platforms and respond appropriately to alerts
- Assess alerts and incidents based on severity, business impact and urgency
- Triage, investigate and troubleshoot production incidents across applications, Windows servers, databases, system integrations, networks and cloud services
- Investigate escalated support cases relating to application issues, examination delivery, candidate sessions, infrastructure and examination result processing
- Use SQL to investigate production data, validate transactions, assist with troubleshooting and support data reconciliation and reporting activities
Requirements
- Relevant technical qualification or equivalent industry experience
- Nice to have: Microsoft Azure
- Nice to have: Application Insights
- Nice to have: Azure Service Bus
- Nice to have: Cosmos DB