Manager, Software Engineering (PLS Billing & Digital Servicing Run)
Nationwide · Posted Nov 12, 2026
- Columbus, Ohio, United States
- Hybrid
- Full-time · Manager
- $118K–$222K per year
- 6+ years
This role leads the Personal Lines Billing and Digital Servicing Run organization, supporting critical billing, payment, refund, collections, and customer servicing capabilities.
Compensation
The national salary range for Manager, Software Engineering Product Manager : $118,000.00-$222,000.00 The expected starting salary range for Manager, Software Engineering Product Manager : $118,000.00 - $178,000.00
Responsibilities
- Operational ownership of core billing and servicing platforms, including National Billing Platform (NBP), National Money Processing System (NMPS), ROSRS, Premium Refund Validation, Mortgage EDI, and Internet Servicing
- Leadership of Billing Production Support, Billing Configuration, and Digital Servicing Run teams, including coordination across vendor and enterprise partners
- Accountability for production support, incident response, problem and defect management, service resiliency, and continuous operational improvement
- Prioritization of work across billing, payments, refunds, collections, and digital servicing functions, balancing customer impact, operational risk, compliance requirements, and business value
- Partnership with engineering, architecture, cybersecurity, and payment providers to support integrations, payment processing capabilities, and production readiness
Requirements
- Undergraduate studies in management information systems
- Undergraduate studies in engineering
- Undergraduate studies in math