- Detroit, Michigan, United States
- 3+ years
Lead and supervise a contact center team, managing performance, coaching, and operational standards for Medicare Advantage services.
Responsibilities
- Supervise team members in the Contact Center Operation
- Provide real-time coaching, motivation, mentoring, development, recognition, and appraisal
- Plan, prioritize, and assign work and conduct face-to-face and virtual meetings
- Observe team behavior and listen to calls
- Administer corporate and departmental policies, including union contract administration
Requirements
- High School Graduate or GED equivalent
- Bachelor’s Degree in related field (preferred)
- Nice to have: Medicare Advantage Experience