- Noida, Uttar Pradesh, India
- On-site
- Full-time · Manager
- 10+ years
Lead and own end‑to‑end merchant operations processes, driving automation, compliance, and scalability across payment products and merchant segments.
Responsibilities
- Own end‑to‑end delivery of assigned merchant operations processes against defined SLAs, TAT, quality, and cost targets
- Ensure strict alignment with KYC/KYB, AML, RBI, FEMA, card network and NPCI rules
- Design and govern workflows for varying merchant segments and payment corridors
- Act as senior escalation point for complex cases, exceptions, and disputes
- Drive audit readiness and closure of internal and regulatory audit observations
Requirements
- Bachelor's degree in Business, Finance, Engineering, or a related field
- MBA or equivalent postgraduate qualification
- Nice to have: LEA operations
- Nice to have: Business growth operations
- Nice to have: Brand operations