Customer Success Architects are trusted advisors who bring deep networking and segmentation expertise to ensure customers run reliable production workloads, owning the journey from onboarding through expansion for data center solutions.
Locations (4)
USA, United States
New York City Metro, New York, United States
New York, United States
Washington, United States
Compensation
The starting salary range posted for this position is $160,800.00 to $214,100.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
Responsibilities
Own the onboarding and adoption journey for assigned accounts, from initial deployment of the N9300 Smart Switches and Hypershield through to confident, expanding production use
Guide customers through Hypershield controller design and deployment, orchestrating the teams that implement it across their virtualization environment and the on-premises control plane
Drive value realization by helping customers design policy and stand up real use cases in production: top-of-rack segmentation and enforcement, zone-based segmentation, and secure data-center interconnect
Build deep technical relationships with key NetOps and NetSecOps stakeholders as their trusted advisor, and run workshops and enablement sessions that accelerate adoption
Identify and clear adoption blockers, working with engineering and support to escalate and resolve customer issues
