Lead a centralized team focused on ensuring smooth care transitions for Amazon One Medical patients following ER visits, acute, and post-acute stays.
Compensation
USA, , - 109,200.00 - 147,800.00 USD annually
USA, WA, Seattle - 109,200.00 - 147,800.00 USD annually
Responsibilities
Lead the day-to-day operations of inbound, outbound, and administrative (back office) functions within the remote centralized transitions management team.
Design and implement standard work, partner with leadership to determine operational strategies by evaluating team results and objectives, and drive continuous improvement across operations.
Ensure all patients receive appropriate outreach and care coordination support during and after ER visits, acute, and post-acute care admissions.
Build an engaged team by leveraging CICARE, Active Daily Management, and Lean principles to meet patient care transition and team experience goals.
Develop and refine transition outreach programs for additional patient populations.
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
Field inbound and outbound calls, chats, emails, and virtual assistance to support federal clients, meeting SLAs and KPIs.
Locations (2)
Dallas, Texas, United States
Frostburg, Maryland, United States
Compensation
The pay range for this position is $15.00 - $17.50.
Responsibilities
Respond to inbound and outbound calls, electronic chat, fax, customer emails, active tickets
Answer inquiries by clarifying, researching, locating, or processing desired information
Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems
Fulfill requests by clarifying desired information, completing transactions, and forwarding requests
Effectively carry out a series of work instructions within a call center environment without supervision
Requirements
High School Diploma
Associate degree
Nice to have: Previous experience with Salesforce and Nice-inContact
