IT Systems Manager
Forward Institute · Posted Nov 9, 2026
- London, England, United Kingdom
- 5+ years
Lead and manage the IT systems, data, and platform operations that support the organization’s Engine, ensuring smooth delivery, governance, and automation.
Responsibilities
- Act as first point of contact for technology requests, managing triage, resolution and escalation
- Take day-to-day ownership of external IT support relationship, including onboarding, offboarding, permissions, access reviews, licence management, and rollout of a password management system
- Administer Microsoft 365, SharePoint, Notion, Salesforce and new systems, covering configuration, housekeeping and basic troubleshooting
- Make platform recommendations and work with internal and external teams to roll-out new capabilities
- Experiment with AI-assisted triage or self-serve tools to reduce manual load