Senior Engineer, Platform Engineering ( Genesys Cloud, CI/CD, Python OR Node.js)
Genesys · Posted Nov 13, 2026
- Remote, India
- Remote
- Full-time · Senior
- 4+ years
This is an engineering role responsible for implementing Genesys Cloud to support HR user experience initiatives internal to Genesys. This is not a Genesys Cloud product development role; you will design, build, and deploy Genesys Cloud automations, workflows, and AI-driven enhancements for internal HR use cases, such as employee self-service and HR support.
Responsibilities
- Design and develop Genesys Cloud Architect flows, Dialog Engine Bot Flows, and Knowledge Workbench assets that support internal HR use cases.
- Build and support Data Actions, Workflows, and ServiceNow and HR system integrations to automate internal HR service processes
- Implement Agentic AI-driven features such as conversational bots, topic/sentiment analytics, predictive routing, and summarization, to improve the employee experience.
- Contribute to the design and operation of CI/CD pipelines for flows, bots, and integrations, ensuring safe and repeatable deployments.
- Write production-quality, reusable code or scripts to support automation, integration, and monitoring functions.
Requirements
- Bachelor’s degree in computer science, Engineering, or related discipline
- Nice to have: Integrating ServiceNow and Genesys Cloud for self-service workflows
- Nice to have: Agile methodologies
- Nice to have: DevOps culture
- Nice to have: Supporting HR, employee service, or other internal shared-services use cases