An experienced customer service professional to play a key role in delivering exceptional guest experiences across catering and guest relations operations, managing complex customer inquiries, overseeing catering orders, and resolving escalated concerns.
Compensation
Competitive hourly compensation ranging from $18.70 to $25.83, depending on qualifications, experience, and other applicable factors.
Responsibilities
Support catering and guest relations operations through advanced case management, order research, customer assistance, and issue resolution
Handle escalated guest complaints and catering concerns
Manage customer inquiries received through multiple communication channels, including phone, email, letters, online platforms, ServiceNow, and social media
Manage catering orders from initial confirmation through payment resolution, fulfillment, and delivery coordination
Communicate with guests, restaurant teams, and third-party delivery providers to ensure accurate and seamless catering experiences
Hands‑on Restaurant Technology Support Specialist responsible for managing and troubleshooting POS systems, online ordering platforms, and back‑office software across multiple restaurant locations.
Locations (6)
Manila, Philippines
Bogotá, Colombia
Mexico, Mexico
Honduras
Costa Rica
Coordinate seasonal and limited‑time menu rollouts
Administer and troubleshoot Toast POS, including terminals, KDS, receipt printers, handhelds, payment terminals, menus, modifiers, and employee permissions.
