- Overland Park, Kansas, United States
Provide first‑line technical support for end users in a managed service provider environment, troubleshooting desktop, network, and application issues and escalating as needed.
Responsibilities
- Be the first point of contact for end users
- Troubleshoot desktop, OS, email, printing, and connectivity issues
- Support customer‑specific applications
- Perform basic network troubleshooting (TCP/IP, VPN, password resets)
- Navigate Active Directory to manage user accounts
Requirements
- Nice to have: MSP or service desk experience
- Nice to have: A+
- Nice to have: Network+
- Nice to have: Server+
- Nice to have: Microsoft 365 or Azure certifications