This senior leader is accountable for the end-to-end quality program at the Airbnb Capability Center (ACC), spanning multiple business functions including Community Support, AirCover, Payments, Compliance, and Supply operations.
- Own and execute the ACC quality strategy across all supported functions.
- Drive alignment with the global quality framework, working in collaboration with various stakeholders.
- Represent ACC Quality in Weekly Ops Reviews, MBRs, Enablement Ops Reviews, Leadership Group Connects, and QBRs
- Thought leadership on new programs, such as continuous calibration of AI-based Auto QA
- Oversee QA evaluation execution across all ACC functions, ensuring consistent application of COPC-aligned frameworks
- Bachelor's degree required
- Nice to have: Master's degree
- Nice to have: COPC certification
- Nice to have: Six Sigma Green or Black Belt
- Nice to have: Observe.AI
- bonus
- incentives
- equity programs
- benefits
- Employee Travel Credits
