- Hauppauge, New York, United States
- 5+ years
Provide in-depth technical troubleshooting for escalated problem tickets and quick problem resolution for IVCi’s Managed Video Network, deployed A/V and Video Conferencing equipment, web video applications, and customer networks.
Responsibilities
- Troubleshoot technical issues presented to the support center
- Accurately log all activities related to customer issues
- Coordinate complex problems to resolution using vendors, manufacturers, internal technicians and documentation
- Ensure timely closure of all assigned problems
- Perform systematic remote troubleshooting to isolate root cause and determine proper fix
Requirements
- Nice to have: CTS Certification
- Nice to have: CCNP
- Nice to have: CCNA
- Nice to have: HP/Poly Partner Certification
- Nice to have: PCVE certification