Customer care role focused handling incoming queries via phone, email, chat, and social media, providing accurate information, resolving complaints, and maintaining CRM records.
Responsibilities
Handle incoming customer queries via phone, email, chat, or social media
Provide accurate and timely information to customers regarding products, services, or policies
Resolve customer complaints efficiently and escalate issues when necessary
Follow standard operating procedures (SOPs) and company guidelines to ensure consistent service delivery
Maintain documentation and update customer records accurately in the CRM or relevant databases
Specialist in Finance & Accounting focused on Accounts Payable, handling vendor invoices for international air trip support services, and end-to-end billing processes.
Responsibilities
Review, validate, and process vendor invoices related to international Air trip support services
Accurate handling of complex accounts/invoices/customers
Execute the end-to-end billing process
Process billing adjustments, credit notes and refunds
Accounts Payable Specialist responsible for vendor reconciliations, invoice processing, and maintaining accurate documentation for audits and compliance.
Responsibilities
Perform vendor reconciliations and review Statement of Accounts of vendors to ensure invoices are matched and cleared in Accounts payable ledger
Review supplier, broker, and office emails daily to identify required actions, missing documents, or payment concerns
Ageing Report review
Validate balances, identify discrepancies, and determine required actions
Follow up on outstanding issues to maintain alignment between vendor statements and internal records
Associate - Customer Care - Voice handling incoming customer queries via phone, email, chat, or social media to resolve issues and provide information.
Responsibilities
Handle incoming customer queries via phone, email, chat, or social media
Provide accurate and timely information to customers regarding products, services, or policies
Resolve customer complaints efficiently and escalate issues when necessary
Follow standard operating procedures (SOPs) and company guidelines to ensure consistent service delivery
Maintain documentation and update customer records accurately in the CRM or relevant databases