Referso Jobs

Lösen von Anfragen im First Level und Dokumentation von Lösungen im Ticketsystem
Bearbeiten von Störungs- und Serviceanfragen im Second Level (eigenständig) und Eskalation komplexer Fälle
Pflege der Wissensdatenbank und Prüfung von Lösungsbeschreibungen auf Aktualität
Erstellung von monatlichen Berichten zu Ticketzahlen und aktuellen Themen
Mitwirkung an der kontinuierlichen Verbesserung im Prozessmanagement

Requirements

Abgeschlossenes IT-Studium (z. B. Informatik oder Wirtschaftsinformatik)
Einschlägige IT-Berufsausbildung (z. B. Fachinformatiker/-in)
Nice to have: Jira
Nice to have: ServiceNow
Nice to have: OpenDesk

Technical Specialist

]init[ AG für digitale Kommunikation · Posted Nov 6, 2026

Open

Köln, North Rhine-Westphalia, Germany +1 more

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Technical Specialist supporting IT service management processes and providing first and second level support for public sector clients.

Locations (2)

Köln, North Rhine-Westphalia, Germany
Germany

Responsibilities

Solve first level support tickets and document solutions
Handle second level incidents and escalations
Maintain knowledge base and update documentation
Create monthly reports on ticket volumes
Participate in continuous process improvement

Requirements

Bachelor's in Computer Science or Business Informatics
or equivalent IT vocational training

Skills

Technical support experience Experience with ticketing systems such as Jira, ServiceNow or OpenDesk

Technical Specialist

]init[ AG für digitale Kommunikation · Posted Nov 6, 2026

Open

Hamburg, Hamburg, Germany +1 more

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Support and improve IT service management processes for public clients, handling first and second level support, knowledge base maintenance, reporting, and process improvement.

Locations (2)

Hamburg, Hamburg, Germany
Germany

Responsibilities

Resolve first level support tickets and document solutions
Handle second level incidents and escalations
Maintain and update knowledge base
Create monthly ticket reports
Participate in process improvement initiatives

Requirements

Abgeschlossenes IT-Studium (Informatik oder Wirtschaftsinformatik)
Alternativ IT-Berufsausbildung (z. B. Fachinformatiker)

Skills

Technical support experience Ticketsysteme (Jira, ServiceNow, OpenDesk)

Technical Specialist

]init[ AG für digitale Kommunikation · Posted Nov 6, 2026

Open

Berlin, Germany +1 more

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Technical Specialist supporting ITSM processes and public sector clients in Germany, handling first and second level support, knowledge base maintenance, reporting, and process improvement.

Locations (2)

Berlin, Germany
Germany

Responsibilities

Resolve first level support tickets and document solutions
Handle second level incidents and escalations
Maintain and update knowledge base
Create monthly reports on ticket volumes
Participate in continuous process improvement

Requirements

Bachelor's in Computer Science or Business Informatics
or equivalent IT vocational training

Skills

Technical support experience Ticketing systems such as Jira, ServiceNow or OpenDesk

Technical Specialist (all genders)

Technical Specialist (all genders)

Locations (2)

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Technical Specialist (all genders)

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Technical Specialist

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Technical Specialist

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Technical Specialist

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Skills

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OpenDesk jobs

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Locations (2)

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Locations (2)

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Locations (2)

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Skills

Locations (2)

Responsibilities

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Skills

Skills

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