- India
- Principal
- 10+ years
The Principal Engineer, Customer Advocacy Engineering (CAE), is a senior individual contributor who provides technical leadership for Global New Product Introduction across optical networking products and solutions.
Responsibilities
- Provide technical leadership for customer onboarding, trials, certifications, demonstrations, and early deployment of new optical hardware and software
- Define and drive clear, testable Serviceability Requirements across the product lifecycle
- Lead resolution of complex product-introduction issues through cross-functional root-cause analysis and corrective actions
- Assess product readiness, deployment risks, supportability, and customer adoption needs from concept through FCS and GA
- Convert customer and field feedback into improvements in product reliability, usability, diagnosability, and maintainability
Requirements
- Bachelor’s or Master’s degree in electrical engineering, Electronics, Telecommunications, Computer Engineering, Computer Science, or a related field
- Nice to have: Python
- Nice to have: SDN
- Nice to have: NETCONF
- Nice to have: gNMI