Engineer I, IT Development and Support
bceglobaltech · Posted Nov 10, 2026
- Bengaluru, Karnataka, India
- Full-time · Associate
- 2–5 years
As part of Bell's AIOps program, AIOps Support Engineers perform hands-on, manual triage of alarms and monitoring alerts across a large and diverse application portfolio.
Responsibilities
- Perform manual Tier 1 triage: monitor, detect, classify, and route incidents based on alarm and alert signals from a range of source applications.
- Work across a diverse tool set: interpret alerts from multiple log aggregation and observability platforms Dynatrace, New Relic, ManageEngine, Glass box, and others and translate them into consistent, actionable incident data.
- Support standardized, real-time telemetry help build and maintain a clean Open Tele-based data backbone, ensuring alarm and alert data is standardized, timely, and reliable.
- Move from reactive to proactive: contribute to the shift from reactive incident response toward proactive issue prevention by flagging patterns, gaps, and data-quality issues in monitoring coverage.
- Understand a complex app ecosystem: learn and track the technology stack, architecture disposition (Invest, Tolerate, Retire, Migrate), and ownership of each supported application.
Requirements
- Nice to have: Python
- Nice to have: AWS
- Nice to have: Azure
- Nice to have: GCP
- Nice to have: prompt engineering