- Noida, Uttar Pradesh, India
Provide product escalation support to Thales Client Services Tech support team, diagnosing complex customer deployments, root cause analysis, and documenting solutions.
Responsibilities
- Work closely with global support engineers on customer escalation issues to ensure timely resolution
- Configure and duplicate the customer’s environment where necessary to replicate the issues for diagnosing
- Identify the root causes and use this information to improve continuously within support & field service teams
- Work closely with global development teams to diagnose issues and validating fixes
- Participate in the 24 x 7 telephone support Rota
Requirements
- Bachelor’s degree in computer science /engineering or technical field or equivalent experience
- Nice to have: Basic scripting (Bash, Python, PowerShell, REST API fundamentals, JSON/XML parsing)
- Nice to have: Automation mindset for repetitive diagnostics
- Nice to have: Basic Git familiarity