Support clients in identifying hotel and resort options that match their travel preferences, manage reservation requests, and provide clear and timely communication regarding availability, amenities, and booking details.
Responsibilities
Support clients in identifying hotel and resort options that match their travel preferences
Manage reservation requests and assist with confirming accommodations
Provide clear and timely communication regarding availability, amenities, and booking details
Verify travel information including dates, guest details, and special requests
Support the hotel booking team by reaching out to prospective clients, qualifying leads, scheduling appointments, and maintaining accurate records in a fully remote environment.
Responsibilities
Reach out to potential clients via phone, email, and social media to introduce our hotel booking services
Qualify leads and schedule appointments for travel advisors and hotel specialists
Maintain accurate records of outreach, client interactions, and appointment status
Respond to basic inquiries and direct more detailed questions to the appropriate team member
Follow up on previous contacts to ensure continued interest and engagement
As a Travel Customer Service Representative, you will assist clients with hotel bookings and travel arrangements while delivering a high level of service and support in a remote setting.
Responsibilities
Respond to client inquiries regarding travel bookings
Assist with selecting and reserving accommodations
Provide accurate travel information and recommendations
Assisting clients with coordinating reservations, managing booking details, and providing a smooth and positive customer experience in a Customer Service Hospitality – Reservations role.
Responsibilities
Assist clients with making and managing reservations for hotels, resorts, and travel-related services
Provide clear and professional communication regarding booking details and availability
Support the reservation process from inquiry through confirmation
Review reservation information for accuracy, including dates and guest details
Maintain organized records of client bookings and communications
Manage the development and maintenance of a strong compliance framework, ensuring the SEDPE operates in line with regulatory requirements, particularly those from the Financial Superintendency of Colombia (SFC), and complies with internal policies, AML, and CTF obligations.
Responsibilities
Ensuring the proper implementation and continuous improvement of the Compliance Management System.
Overseeing transaction monitoring and escalation of suspicious activity reports (SARs) in coordination with the assigned team (Deputy Compliance Officer) and other support areas.
Monitoring relevant regulatory changes (financial, AML/CTF, data protection, assessing their impact on operations.
Conducting regular compliance risk assessments and leading the development of mitigation strategies.
Leading internal training initiatives on compliance, ethics, and conduct.
Requirements
Bachelor’s degree in Law, Finance, Business Administration, or a related field.
Registered Behavior Technician (RBT)NewBrighter Strides ABA · Alpharetta, US