- Walnut Creek, California, United States
- $75K–$93K per year
- 2+ years
Operations Manager II responsible for hiring, training, managing and supervising branch operations staff to ensure operational integrity, excellent customer service, staff productivity and performance, and branch security.
Compensation
USD $74,900.00 - USD $93,000.00 /Yr.
Responsibilities
- Leads and coaches all Associates to Fremont Bank service and sales protocols
- Supervises and coordinates Associate schedules to ensure customer needs are met and all policies & procedures are followed
- Directly manages all operations positions, including Tellers, Senior Tellers, Lead Tellers, and Operations Supervisors
- Responsible for hiring, training, performance management and annual performance appraisals for all operations positions
- Provide Six Diamond Experience with each client interaction: excellence in customer service
Requirements
- High School Diploma/GED or equivalent
- College degree preferred