Operational Metrics Monitoring jobs

Mgr, Sales Support

NetApp, Inc. · Posted Nov 11, 2026

Bangalore, India
Full-time · Manager

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The Renewal Quoting team enables Renewal Specialists and Customer Success Managers to execute renewal opportunities by delivering timely, accurate, and high-quality quotations for Hybrid Cloud and Public Cloud customers. As a Sales Support Manager, you will lead renewal quoting operations for an assigned geography and manage a team of Quoting Specialists.

Responsibilities

Lead, coach, and develop a team of Quoting Specialists while establishing clear goals, performance expectations, and accountability.
Own renewal quoting performance, including accuracy, productivity, turnaround time, SLA achievement, and stakeholder experience.
Manage workload, capacity, and resources based on renewal demand, pipeline, business priorities, and quote complexity.
Monitor operational metrics and trends to identify risks, improvement opportunities, and resource needs.
Manage escalations, critical renewal opportunities, and operational blockers.

Skills

Quoting Renewal Management Operational Metrics Monitoring AI-enabled solutions

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Shift Manager

Shift Manager

Compensation

Responsibilities

Skills

Mgr, Sales Support

Responsibilities

Skills