Automotive Assistant Service Manager
Lithia & Driveway · Posted Nov 13, 2026
- Ames, Iowa, United States
- On-site
- Full-time · Manager
- $78K–$120K per year
- 3+ years
The Assistant Service Manager plays a key leadership role in supporting all aspects of dealership service operations, partnering with the Service Manager to ensure exceptional customer experiences, maximize technician productivity, maintain OEM compliance, and achieve department performance goals.
Compensation
$78,000 - $120,000/ annually This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes a Base/Salary/Hourly offset and the opportunity to earn bonus and commission.
Responsibilities
- Support the day-to-day operations of the Service Department to ensure efficient workflow and outstanding customer service
- Assist in managing service advisors, technicians, and support staff to meet departmental objectives
- Monitor repair order flow, technician productivity, efficiency, and shop capacity utilization
- Help ensure customers receive prompt, professional, and accurate service throughout the repair process
- Resolve customer concerns and escalated issues in a timely and professional manner
Requirements
- High School graduate or equivalent
- Nice to have: Assistant Service Manager experience
- Nice to have: Lead Advisor experience
- Nice to have: Service Advisor experience
- Nice to have: Senior Service Advisor experience