- Victoria, Australia
- Hybrid
- Full-time
Lead consumer care and communication for the a2 Milk Company’s ANZ Careline, providing product support, managing contact channels, and driving reporting and process improvement.
Responsibilities
- Respond to consumer and healthcare professional enquiries via phone, email, website and social media
- Maintain accurate records in case‑management system
- Escalate enquiries to qualified resources
- Lead operation of Oracle CMS for ANZ Careline
- Develop and maintain nutrition FAQs, templates and training materials