- Chennai, Tamil Nadu, India
- 3+ years
Provide high‑quality, in‑depth technical support to internal and external users of production systems in a multi‑tenant, cloud‑based environment.
Responsibilities
- Understand SLA and ensure deliverables on time
- Manage various severity levels and service requests
- Follow up with stakeholders to ensure on‑time delivery
- Root cause analysis of incidents
- Document knowledge base and runbooks
Requirements
- B.E.
- B.Tech
- B.Sc
- M.Sc – Computer Science
- BCA