Oracle Service Cloud jobs

Help Desk Analyst (Customer Service Rep I)

Edgewater Federal Solutions, Inc. · Posted Nov 10, 2024

Open

On-site
Full-time · Entry
2+ years

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Help Desk Analyst (Customer Service Rep I)

Edgewater Federal Solutions, Inc. · Posted Nov 10, 2024

Open

On-site
Full-time · Entry
2+ years

Apply with Referso

Lead Functional Consultant Oracle Cloud Service and Field Service

Zensar · Posted Nov 5, 2026

Open

India
9–12 years

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Lead Functional Consultant for Oracle Cloud Service and Field Service, responsible for incident resolution, service request management, and functional leadership of offshore teams.

Responsibilities

Resolve L2/L3 incidents and service requests in Oracle Fusion Service / Field Service (OFSC) or EBS Service modules
Support service request management, installed base / asset tracking, service contracts, entitlements, warranty and depot repair flows
Support field service dispatch, scheduling, technician mobility, parts/debrief and integration with inventory and billing
Act as functional lead: review solutions, guide the offshore team and own the quality of RCA and fixes
Gather requirements for minor enhancements; write functional specs; configure and test changes

Requirements

B.E. / B.Tech / MCA / M.Sc or an equivalent degree (B.Com / M.Com / CA / MBA Finance acceptable for finance roles)
Nice to have: Oracle Cloud CX Service / Field Service certification
Nice to have: Experience in a high-tech or capital-equipment service organisation

Skills

Oracle Service Cloud Fusion Service Oracle Field Service (OFSC)

Onshore Oracle Service & Knowledge Advance Cloud Technical Designer

InterSources Inc. · Posted Nov 3, 2026

Open

6+ years

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Lead technical architecture, end-to-end design, and implementation of Oracle Customer Experience (CX) Service solutions, bridging functional business requirements with hands‑on systems architecture for Oracle Service Cloud and Oracle Knowledge Advance.

Responsibilities

Lead technical design sessions to translate complex business requirements into scalable architectures across Oracle Service Cloud and Oracle Knowledge Advance (OKA).
Author detailed technical design documents (TDDs), integration blueprints, data models, and interface specifications.
Architect OKA workflows, search configurations, content authoring life cycles, taxonomy/category structures, and user access models.
Oversee and implement custom extensions, custom processes (CPMs), workspace add-ins, desktop add-ins, and analytics reports.
Design and build robust APIs (REST/SOAP) and event‑driven integrations between Oracle Service Cloud, OKA, and enterprise platforms.

Requirements

Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience
Nice to have: Oracle Certified Implementation Specialist credentials in Oracle Service Cloud or Oracle Knowledge Management

Skills

Oracle Service Cloud (RightNow)Oracle Knowledge Advance (OKA)Oracle Integration Cloud (OIC)REST/SOAP APIs webhooks enterprise messaging systems .NET/C#PHP JavaScript HTML/CSS Oracle Service Cloud Oracle Knowledge Advance Oracle Integration Cloud REST SOAP

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Recruitment Referral Analyst (determined period)

Oracle · Posted Nov 2, 2026

Open

Romania

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The Recruitment Referral Analyst supports the administration of Oracle’s Employee Referral Program, ensuring accurate referral records, timely bonus processing, and responsive support for employee inquiries.

Responsibilities

Review employee referral records after referred new hires complete 30 days with Oracle, verifying the information and supporting documentation required to assess bonus eligibility.
Validate referral bonus eligibility in accordance with applicable program guidelines, investigate discrepancies, and elevate exceptions for review.
Maintain accurate and complete referral bonus records in the Referral Admin Dashboard, including eligibility decisions, processing status, and issue resolution details.
Prepare and process eligible referral bonuses for payout, coordinating with relevant teams to resolve discrepancies and support timely payment.
Coordinate with recruiters to clarify referral details, confirm candidate and hiring information, and resolve issues affecting referral attribution or bonus processing.

Requirements

Nice to have: Experience supporting an employee referral or recruitment incentive program
Nice to have: Experience in recruitment operations
Nice to have: Experience in HR administration
Nice to have: Experience managing support queues
Nice to have: Experience documenting procedures

Skills

Oracle Service Cloud referral administration tools applicant tracking systems HR platforms

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