The JD Edwards Application Management Lead - O2C is responsible for enabling, operating, and continuously improving finance application capabilities that support Order-to-Cash (O2C) processes, including accounts receivable, billing, invoicing, collections, and related revenue-impacting system activities.
Responsibilities
Serve as the functional lead for O2C finance application configuration, posting logic, integrations, and embedded controls.
Lead requirements definition and translate Finance business needs into clear, testable functional designs and specifications.
Partner with IT delivery teams to ensure solutions are scalable, controlled, auditable, and aligned with Finance requirements.
Support knowledge transfer and transition enablement for O2C activities.
Create and maintain operating artifacts including runbooks, playbooks, SOPs, job aids, and decision trees.
Oversee the daily operations of the business, working closely with the executive and operational teams to provide process expertise, accurate management and financial information and insights to support and drive decision making.
Responsibilities
Manage Order-to-Cash processes, from order receipt to final invoicing for B2B and D2C channels.
Be accountable for local business processes within our Order Management and Order Fulfilment teams.
Collaborate across the business to provide expert support in diagnosis of processes within area of expertise and perform gap analysis.
Facilitate learning, provide process training (competency development) and prepare end user documentation.
Support customers and patients throughout the order fulfilment process, manage customer orders in SAP, resolve operational issues, and collaborate with stakeholders across Europe in a hybrid setup at the Center of Expertise in Warsaw.
Compensation
Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 77,600.00 PLN - 116,400.00 PLN
Responsibilities
Process and manage customer orders in SAP, ensuring compliance with established procedures and service level agreements
Support customers and patients throughout the order fulfillment process, providing timely updates and professional communication
Monitor orders and deliveries, proactively resolving issues that may impact customer or patient experience
Manage returns, claims, disputes, and other customer service activities while maintaining high levels of accuracy and quality
Collaborate with Regional Offices, Supply Chain, Sales, Finance, and other stakeholders to ensure smooth and timely order execution
Requirements
Nice to have: Experience in healthcare, medical devices, or other regulated industries
Nice to have: Experience supporting customers in an international environment
Nice to have: Advanced Excel skills
Nice to have: SAP reporting knowledge
Nice to have: Familiarity with DHL ELP or similar logistics and shipment tracking tools
Support customers and patients throughout the order fulfilment process, manage customer orders in SAP, and collaborate with regional offices and stakeholders in a hybrid setup.
Compensation
Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 77,600.00 PLN - 116,400.00 PLN
Responsibilities
Process and manage customer orders in SAP
Support customers and patients throughout the order fulfillment process
Monitor orders and deliveries
Manage returns, claims, disputes
Collaborate with Regional Offices, Supply Chain, Sales, Finance
Requirements
Nice to have: Experience in healthcare, medical devices, or other regulated industries
Nice to have: Experience supporting customers in an international environment
Manage customer orders, resolve operational issues, coordinate across multiple internal functions, and ensure seamless order fulfillment while maintaining high levels of customer satisfaction.
Compensation
Competitive Salary regularly increased based on your performance
Responsibilities
Manage customer orders, updates, and changes, ensuring accuracy and on-time processing.
Act as the main point of contact for customer inquiries regarding product availability, pricing, lead times, and order status.
Resolve order processing issues by collaborating with Supply Chain, Logistics, Finance, and Sales teams.
Monitor order backlog, customer requirements, claims, returns, and invoice disputes to ensure timely resolution.
Support revenue optimization activities and contribute to smooth month-end and quarter-end processes.
Responsible for translating customer contracts into billing and accounting outcomes, managing recurring revenue contracts, invoicing, revenue recognition, and financial reporting within the European OTC team.
Responsibilities
Review customer orders, contracts, and amendments to identify commercial, billing, and accounting implications
Translate contractual terms into invoicing and revenue accounting treatment
Set up and maintain recurring revenue contracts in the ERP system
Manage invoicing for license, cloud, maintenance, subscription, and other recurring revenue products
Review subscription calculations and contract data for accuracy before invoicing
Requirements
Bachelor's or master's degree in accounting, finance, economics, business administration, or a related field
Lead the Company's customer invoicing/billing and cash application operations within the Finance Shared Services organization, overseeing high-volume, largely outsourced Order-to-Cash operations.
Responsibilities
Lead the end-to-end customer invoicing and billing operation, including invoice generation, delivery, accuracy, credit memo processing, and customer-specific billing requirements
Lead the cash application operation, ensuring customer payments are applied timely and accurately, and driving measurable improvement in auto-match rates, unapplied and unidentified cash reduction, and payment-exception resolution
Manage the day-to-day governance of the third-party outsourcing provider, including service-level (SLA) and KPI monitoring, service reviews, escalation, and remediation
Drive the technology and automation agenda for the function, including Order-to-Cash processes, billing and cash-application automation, and the responsible adoption of AI
Operate the performance-management framework for the function, including scorecards, dashboards, and operating reviews
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