Providing efficient and accurate customer service during guest check-in/out at the USC Hotel, including overnight Night Audit shifts.
Compensation
The hourly rate range for this position is $22.79 - $28.00. Night Audit shifts receive a $2.00/hour pay differential.
Responsibilities
Greet all guests upon arrival and ensure a fast, efficient check-in process including verification of guests’ identification, credit, and payment for stay.
Assign room keys, assist guests, complete registration cards, and provides other assistance as needed.
Review accounts and charges with guests during the checkout process.
Assist in pre-registration and blocking of rooms for reservations.
Take same day and future reservations when necessary.
Guest Services Supervisor responsible for front desk operations, reservations, guest inquiries, and team coordination to ensure high service standards and revenue optimization.
Responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Review Front Office log and Trace File daily.
Requirements
High School diploma or equivalent required
Nice to have: Customer Services experience preferred
Provide attentive, courteous and efficient service to guests during check‑in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Review Front Office log and Trace File daily.
Requirements
High School diploma or equivalent
Nice to have: Experience in a hotel or related field
Supporting the efficient and accurate handling of claims by assigning claims, maintaining files, identifying subrogation opportunities, and supporting department operations.
Compensation
A Claim Support Specialist earns a competitive annual salary of $19.21-$25.62 per hour.
Responsibilities
Assign claims electronically in accordance with established guidelines.
Recognize subrogation potential and refer claims to appropriate area as indicated.
Update claims files to document assignments.
Review claims assignments within assigned area to ensure proper load-balancing.
Perform quality control tasks to ensure the timely assignment of claims.
Requirements
High school education or equivalent
Completion of ACG approved training program for the position
Nice to have: College level coursework or equivalent
Nice to have: claims experience
Nice to have: preparing claim files and diary entries
The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met.
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Review Front Office log and Trace File daily.
Requirements
High School diploma
College course work in related field helpful
Nice to have: Experience in a hotel or a related field
Provide attentive, courteous and efficient service to all guests during check‑in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Review Front Office log and Trace File daily.
Requirements
High School diploma or equivalent required
Nice to have: Customer Services experience preferred
Nice to have: College coursework in related field helpful
Nice to have: Experience in a hotel or a related field preferred
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Guest Services SupvHighgate Hotels · Woodbridge, US
Claim Support SpecialistAAA – The Auto Club Group (ACG) · Tampa, US