- Remote, United States +1 more
- Remote
- $75K–$100K per year
- 5+ years
Locations (2)
- Somerville, Massachusetts, United States
- Boston, Massachusetts, United States
Compensation
Salary range is $75,000 to $100,00 depending upon experience
Responsibilities
- Serve as the primary RIS technical support resource for customer healthcare IT projects
- Provide second-level support for RIS and healthcare IT systems
- Respond to customer inquiries via phone, email, and ticketing systems
- Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication
- Collaborate with IT, Product, Engineering, and Project Management teams to resolve complex issues
Requirements
- Bachelor's degree in Information Technology, Healthcare Informatics, or a related field
- Nice to have: CCNA
- Nice to have: CCNP