- Oakland, California, United States
- On-site
- Contract · Associate
- $28–$33 per hour
- 2–5 years
Provide Tier 1/Tier 2 desktop support for Windows-based environments, troubleshoot hardware, software, network, and connectivity issues, manage help desk tickets, configure and deploy Windows devices, support Active Directory and Office 365, perform PC refreshes, maintain inventory, create deployments with SCCM, monitor backup and endpoint solutions, assist with IT projects, support mobile devices, and travel to regional offices as needed.
Compensation
The pay range for this position is $28.00 - $33.00/hr.
Responsibilities
- Provide Tier 1/Tier 2 desktop support for Windows-based environments
- Troubleshoot hardware, software, network, and connectivity issues
- Manage help desk tickets through SysAid and provide support via phone, email, Teams, Zoom, and in-person interactions
- Configure, deploy, and support Windows 10/11 devices, laptops, and peripheral equipment
- Support user accounts, permissions, and group management within Active Directory and Office 365
Requirements
- Bachelor's degree in Computer Science, Information Systems, or related field
- Nice to have: Autodesk Revit
- Nice to have: AutoCAD
- Nice to have: Microsoft Teams Administration
- Nice to have: Zoom Administration