- Grand Rapids, Michigan, United States
- Full-time
- $22–$23 per hour
This position will support the campus ITS equipment and programs. The position will troubleshoot and resolve hardware, software, and networking issues.
Compensation
PAY: $21.63 to $22.60 per hour ***actual pay is commensurate with experience and education***
Responsibilities
- Work with the ITS Team to ensure top-quality customer service.
- Resolve PC, hardware, software, networking, and related technology issues.
- Respond, resolve, and follow up on all campus open customer calls within the ITS Service Level Agreement.
- Assist in the set-up of new campus ITS systems, software, and hardware.
- Assist supervisor with yearly budgeting for campus hardware and software.
Requirements
- High School Diploma required
- Associate degree preferred