- Tainan City, Tainan City, Taiwan
- On-site
- Full-time · Mid
- 5+ years
Responsible for SMS TW installed base product (mask repair tool) for tool issue support & improvement project, providing technical advice, on-site assistance, and escalation management.
Responsibilities
- Provide technical advice and action plans to field service engineers for product issues
- Offer on-site support when the tool is down and the issue cannot be resolved remotely
- Escalate tool issues to headquarters when they cannot be solved locally
- Facilitate communication between the local team and headquarters
- Develop Best Known Methods (BKM) for knowledge sharing
Requirements
- Bachelor degree in engineering
- Master degree (preferred)
- Optics
- Mechatronics
- Nice to have: Optics