Provide production support and operational ownership for Oracle EPM Cloud applications across EPBCS, FCCS, EPRCS, and PCMCS.
Responsibilities
Provide production support for EPBCS, FCCS, EPRCS, and PCMCS including incident triage, troubleshooting, root-cause analysis, and resolution within SLAs.
Support planning cycles in EPBCS (short range forecast, long range forecast/budget/what-if): business rule run issues, forms and dashboard, workflow/support for approvals, and data validation/reconciliation.
Support close cycles (month/quarter/year-end): monitor FCCS consolidations/translations/eliminations/journals, EPRCS package publishing, and PCMCS model runs; manage escalations and stakeholder communications.
Troubleshoot and resolve data load/integration issues (Data Integration, file loads, APIs), mapping errors, validation failures, and data reconciliation breaks across all EPM modules.
Administer and support EPRCS reporting packages (doclets, reference doclets, bindings, publishing) and resolve Smart View/MS Office connectivity, refresh, and performance issues.
