The Office Coordinator coordinates services of assigned practice, working as a Medical Assistant or Front Desk position for a designed % of time based on the volume of the practice. Coordinates and monitors the work of all office staff and administrative functions.
Compensation
Minimum: $18.11
Maximum: $27.17
Responsibilities
Demonstrates and meets competencies and skills as outlined in the departmental skills/competency checklist annually.
Plans, prioritizes, and coordinates the work of others; maintains confidentiality of sensitive information; monitors quality control standards; identifies problems and recommends solutions and corrects errors; communicates effectively verbally and in written form.
Maintains current knowledge of all departmental policies, procedures, functions and EMR to make appropriate decisions with guidance from the APM for all aspects of the practice.
Works with providers to ensure Press Ganey Patient Experience scores are strong; implements processes at sites when experience scores are not meeting benchmarks.
Prepares patient and equipment for exams and procedures, applies/removes dressings, administers treatment under physician supervision.
Assist Primary Care practices with the development of corrective action plans to enhance pay for performance activities of the various managed care entities.
Conduct training for Electronic Health Record and assist with resolution of problems.
Arrange and conduct clinical process assessments for the various primary care and specialty practice sites; develop written strategic planning documents outlining proposed resolution of identified risk issues and problem workflows; arrange and conduct a final review meeting with key practice personnel to present the recommended changes and the benefit to the practice of implementation; determine the timeframe for reassessment based on the individual practice and conduct the re-audit; maintain documentation on department shared drives.
Champion ambulatory clinical initiatives in the PSD practices for other entities of the system, i.e., the Electronic Health Record implementation teams, UPMC Health Plan, the UPMC Diabetes Institute.
Staff relevant committees of PSD as assigned by the Vice President or Administrator.
