Manage and work with Team Leads and their combined pods, setting clear performance expectations and holding regular one-on-ones.
Own segment-level SLA, aging, and quality metrics across all in-scope AML workstreams; drive corrective action plans where targets slip.
Serve as the escalation point for complex Transaction Monitoring alerts, ambiguous typology matches, and cross-functional queries requiring judgment beyond Team Lead level.
Run regular calibration sessions with Quality Assurance to align on disposition standards for TM alerts, EDD assessments, and SAR quality.
Plan shift rosters, leave, and capacity across teams in coordination with workforce management to maintain SLA coverage.
Requirements
Nice to have: Crypto/virtual asset transaction monitoring
Lead and manage AML/Financial Crime compliance operations, overseeing team leads, SLA/quality metrics, escalation resolution, and stakeholder coordination.
Locations (3)
Chennai, Tamil Nadu, India
Trivandrum, Kerala, India
Gurugram, Haryana, India
Responsibilities
Manage and work with Team Leads and their combined pods, setting clear performance expectations and holding regular one-on-ones.
Own segment-level SLA, aging, and quality metrics across all in-scope AML workstreams; drive corrective action plans where targets slip.
Serve as the escalation point for complex Transaction Monitoring alerts, ambiguous typology matches, and cross-functional queries requiring judgment beyond Team Lead level.
Run regular calibration sessions with Quality Assurance to align on disposition standards for TM alerts, EDD assessments, and SAR quality.
Plan shift rosters, leave, and capacity across teams in coordination with workforce management to maintain SLA coverage.
Requirements
Nice to have: Crypto/virtual asset transaction monitoring