Diagnose and elevate operational metrics through data-driven workflow improvements
Consult directly with restaurant partners on packaging standards, kitchen dispatch workflows, and POS system integrations
Act as the primary escalation point for critical live-order failures, store outages, and food/packaging quality complaints
Formulate and execute growth strategies with strategic restaurant partners to optimize menu architecture, pricing strategies, and promotional campaign performance
Engineer and refine the merchant onboarding journey to accelerate time-to-first-order and develop targeted retention programs
The Director of Retail Activation & Customer Success is a mission‑critical, customer‑facing leader responsible for converting retailer interest and commitments into live deployments, sustained usage, and measurable adoption.
Compensation
Salary Range: $140,000 - $190,000 actual compensation will be based on several factors, including but not limited to relevant experience, education, skills, and other qualifications.
Responsibilities
Lead the end‑to‑end retailer activation strategy for the convenience channel
Recruit, qualify, and activate new retailer partners
Develop and manage the retailer activation pipeline
Drive retailer engagement from initial interest through successful deployment
Prioritize activation opportunities to maximize "Doors" growth
Requirements
Nice to have: Experience with age‑restricted products
Nice to have: Experience with convenience retail technology
Nice to have: Experience with fintech
Nice to have: Experience with hospitality technology
Lead product vision, strategy, and roadmap for a product pod focused on maintaining and improving existing capabilities for a hotel chain’s POS and billing systems.
Compensation
Pay rate: $80/HR W2 (Can go higher for right candidate)
Responsibilities
Define and communicate product vision, strategy, and roadmap
Lead discovery and implementation of application upgrades
Assess current POS integration approach and recommend scalable strategy
Partner with engineering, design, business stakeholders, legal counsel, and training teams
Gather and evaluate stakeholder input and translate into product recommendations
Senior Manager, Account ManagementNewCoupang Internal · Tokyo, Japan+4 more
Director of Retail Activation & Customer SuccessNational Association of Convenience Stores · Alexandria, US