- Banff, Alberta, Canada
- $78K–$78K per year
- 3+ years
Lead the guest pre‑arrival experience and deliver an accurate, seamless and personalized guest experience from initial inquiry through arrival.
Compensation
Competitive Salary: $78,000 gross annually, based on previous experience & education
Responsibilities
- Lead the delivery of a personalized reservation and pre‑arrival experience, proactively addressing guest preferences, special requests and expectations.
- Establish standards for professional, accurate and personalized guest correspondence that reflect Fairmont's luxury service standards.
- Ensure all guest and partner inquiries receive a meaningful response within 24 hours through effective inbox management, performance monitoring and escalation procedures.
- Ensure guest preferences, special occasions, loyalty recognition and individual requirements are accurately documented and communicated to relevant operational teams.
- Collaborate with Front Office, Fairmont Gold, VIP Services, Concierge and Royal Service to ensure arrival readiness and seamless guest handovers.