Patient access functions jobs

Services Administrator

GenesisCare · Posted Dec 15, 2025

Remote
Remote

Apply with RefersoAI Apply on careers page

The Remote Services Administrator (RSA) is responsible for the operational leadership, performance, and continuous improvement of centralized non-patient-facing services across the division.

Responsibilities

Lead operational oversight of the remote Call Center, Medical Records teams, and future centralized remote administrative functions.
Build and operationalize the remote service model using a framework as a blueprint.
Ensure staffing models, workflows, performance expectations, and policies are aligned across regions.
Develop and maintain standardized workflows, scripts, escalation pathways, and service-level agreements (SLAs).
Create visibility and accountability through metric scorecards and operational dashboards.

Requirements

Nice to have: previous experience overseeing call centers
Nice to have: remote teams
Nice to have: centralized support functions in healthcare
Nice to have: multisite healthcare delivery environments
Nice to have: specialty medicine

Skills

patient access functions workflow systems compliance requirements EMR/EHR systems

Quality Manager Satellite Ambulatory Support Services

Quality Manager Satellite Ambulatory Support Services

Compensation

Responsibilities

Requirements

Skills

Benefits

Services Administrator

Responsibilities

Requirements

Skills