Payment calculation jobs

Customer Service Specialist II

RoundPoint Mortgage Servicing LLC · Posted Nov 13, 2026

Open

Fort Mill, South Carolina, United States
On-site
Full-time · Associate
2+ years

Customer Service Specialist II

RoundPoint Mortgage Servicing LLC · Posted Nov 13, 2026

Open

Fort Mill, South Carolina, United States
On-site
Full-time · Associate
2+ years

Bilingual Customer Service Specialist

RoundPoint Mortgage Servicing LLC · Posted Nov 13, 2026

Open

Coppell, Texas, United States
On-site
Full-time · Associate
2+ years

Apply with RefersoAI Apply on careers page

First point of contact to provide support regarding mortgage accounts, payments, and general inquiries, ensuring a positive customer experience while maintaining compliance with mortgage servicing regulations.

Responsibilities

Respond to inbound calls, emails, and chat inquiries from customers regarding loan status, payments, and account information
Assist customers through troubleshooting, navigating the company site, or answering questions regarding their account including payment related inquiries, document requests, and payoff requests
Provide accurate and timely information on mortgage products, statements, and processes
Research and resolve customer issues and escalate complex cases when necessary
Monitor and manage early stage, Pre30 accounts using designated collection techniques

Requirements

High School Diploma or GED
Nice to have: Mortgage servicing experience
Nice to have: Financial services experience
Nice to have: Call center environment experience
Nice to have: GSE (Fannie Mae/Freddie Mac) servicing guidelines knowledge

Skills

Spanish fluency English fluency Customer service

Customer Service Specialist II

RoundPoint Mortgage Servicing LLC · Posted Nov 13, 2026

Open

Fort Mill, South Carolina, United States
On-site
Full-time · Associate
2+ years

Apply with RefersoAI Apply on careers page

Responsibilities

Respond to inbound calls, emails, and chat inquiries from customers regarding loan status, payments, and account information
Assist customers through troubleshooting, navigating the company site, or answering questions regarding their account including payment related inquiries, document requests, and payoff requests
Provide accurate and timely information on mortgage products, statements, and processes
Research and resolve customer issues and escalate complex cases when necessary
Monitor and manage early stage, Pre30 accounts using designated collection techniques

Requirements

High School Diploma or GED
Nice to have: Mortgage servicing experience
Nice to have: Financial services experience
Nice to have: Call center experience
Nice to have: GSE (Fannie Mae/Freddie Mac) servicing guidelines knowledge

Skills

Customer service Analytical skills Payment calculation

Customer Service Specialist III

RoundPoint Mortgage Servicing LLC · Posted Nov 13, 2026

Open

Fort Mill, South Carolina, United States
On-site
Full-time · Associate
2+ years

Apply with RefersoAI Apply on careers page

Responsibilities

Respond to inbound calls, emails, and chat inquiries from customers regarding loan status, payments, and account information
Assist customers through troubleshooting, navigating the company site, or answering questions regarding their account including payment related inquiries, document requests, and payoff requests
Provide accurate and timely information on mortgage products, statements, and processes
Research and resolve customer issues and escalate complex cases when necessary
Monitor and manage early stage, Pre30 accounts using designated collection techniques

Requirements

High School Diploma or GED
Nice to have: Mortgage servicing experience
Nice to have: Financial services experience
Nice to have: Call center environment experience
Nice to have: GSE (Fannie Mae/Freddie Mac) servicing guidelines knowledge

Skills

Customer service Analytical skills Payment calculation